Shipping Policy

Once your order is placed and confirmed, our team begins processing it.

• Order processing time: 1–2 business days (excluding weekends and public holidays).
• During peak seasons or sales events, processing time may take an additional 1–2 days.

You will receive an email confirmation once your order is picked and packed.

Shipping Options & Delivery Estimates:

• Standard Shipping: 3–7 business days after dispatch.
• Express Shipping (where available): 2–4 business days after dispatch.

Delivery times are estimates and may vary due to factors beyond our control such as courier delays, weather, or regional disruptions.

Shipping destinations: We ship to select countries worldwide.
Delivery times (estimated after dispatch):

• USA & Canada:10–15 business days
• UK & Europe: 10–14 business days
• Australia, UAE & Middle East: 8–12 business days
• Other international regions:Varies depending on carrier and customs clearance

Important: International shipments may incur customs fees, import taxes, or duties in your country — these charges are your responsibility and are not included in the product price or shipping charges.

• Domestic Shipping (India):
  
  Free shipping on prepaid orders + extra discount.
  Free shipping on COD orders (no added discount).
  
• International Shipping: Shipping charges vary by destination and will be calculated at checkout based on weight and location.

Charges displayed at checkout are final unless there are additional duties or taxes at the destination.

Once your order is dispatched, you will receive:

• A shipment confirmation email
• A tracking number
• Instructions to track your package on the courier’s website

You can also find your tracking details in the My Orders section of your account.

If a shipment is deemed undeliverable due to:

• Incorrect address
• Unclaimed delivery
• Refusal of package

…we will attempt to contact you. If we are unable to reach you or correct the issue within a reasonable time, the package may be returned to us. In such cases:

• You will be refunded the cost of products (excluding original and return shipping charges), or
• A reshipment can be arranged upon request with additional shipping fees.

While we partner with reliable couriers, sometimes packages can be lost or damaged in transit.

If you receive a damaged package:

• Contact us within 48 hours of delivery.
• Provide photos of the packaging and damaged item along with your order number.

If your package is lost:

• We will open an investigation with the courier.
• If the package cannot be found within a reasonable timeframe, you may be offered:
  A replacement Shipment, or
  A refund in accodance with our refund policy.
  
  

If you need to update your delivery address:

• Contact us immediately at hello@getkekka.com
• We’ll update the address only if the order hasn’t been processed or shipped

Once shipped, address changes cannot be accommodated.

Delays may occur due to:

• Weather conditions
• Public holidays
• Customs clearance for international orders
• High shipment volumes (e.g., festivals/sales)

We appreciate your patience during such times and will provide updates as available.

For any questions about shipping, delivery times, tracking, or issues with your order, we’re here to help:

Address : 1. GSTIN: 03AAMCG3497L2Z3, SCO NO 7 SAI MARKET, Peer Muchalla, Zirakpur, SAS Nagar, Punjab PIN CODE: 140603
2. GSTIN: 27AAMCG3497L1ZU, Tirupati Vihar Booth No 5306 R-4/3051, Flat No. A/03 Papvinash Mandir RoadNear Balaji MandirLatur, Latur 413512 India
Email : hello@getkekka.com
Contact No. : +91-8047136453
Response Time: Within 24–48 hours on business days